This Privacy Policy explains how Vertex Manpower Solutions ("Vertex", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit www.vws.ae (the "Site") or interact with our services.
This policy is issued in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and, where applicable, the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
1. Who we are
Data Controller: Vertex Manpower Solutions
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Email: privacy@vws.ae
Phone: +971 50 352 1927
Licence: [Insert licence number]
2. What information we collect
a. Information you provide
- Contact information (name, company, job title, email, phone number)
- Enquiry details and information shared via our contact form, email, or WhatsApp
- Recruitment information where applicable (workers we deploy)
b. Information collected automatically
- IP address, device type, browser type, operating system
- Pages visited, time spent, referring URL
- Cookie data (see our Cookie Policy)
c. Information from third parties
- Where you are introduced to us via a referrer, business partner, or recruitment source
3. How we use your information
| Purpose | Legal basis |
|---|---|
| Responding to your enquiries | Contract / Legitimate interest |
| Providing manpower, payroll, and workforce services | Contract |
| Complying with UAE labour, immigration, WPS, and tax law | Legal obligation |
| Direct marketing and updates | Consent |
| Website analytics and improvement | Legitimate interest |
| Fraud prevention and security | Legitimate interest |
4. Sharing your information
We may share your personal information with:
- UAE government entities (MOHRE, GDRFA, EIDA, MOL) for visa, work permit, and WPS processing
- Banks and WPS agents for payroll disbursement
- Insurance providers for medical and life cover
- Accommodation and transport providers for worker logistics
- Professional advisors (legal, audit, IT) under confidentiality obligations
- Law enforcement or regulators where legally required
We do not sell your personal information to third parties.
5. International data transfers
Where we transfer personal data outside the UAE, we ensure adequate protection via Standard Contractual Clauses, recognised adequacy standing under PDPL, or explicit consent where required.
6. How long we keep your information
- Enquiry data: 24 months from last contact
- Client contractual records: 7 years (UAE commercial law)
- Employee/worker records: As required by UAE Labour Law and immigration regulations
- Marketing consent records: Until consent is withdrawn
7. Your rights
Under PDPL and GDPR (where applicable), you have the right to access, correct, delete, restrict processing of, or withdraw consent for use of your personal data. To exercise any rights, contact privacy@vws.ae. We respond within 30 days.
8. Security
We implement appropriate technical and organisational measures including encryption in transit (HTTPS), access controls, and staff training. No method of transmission is 100% secure.
9. Children
The Site is not directed at children under 18. We do not knowingly collect data from minors.
10. Changes to this policy
We may update this policy from time to time. Material changes will be announced on the Site.
11. Contact
Email: privacy@vws.ae
Post: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE